Return Policy

Plants are live and perishable, so we follow a no return policy. This protects the plants and keeps the process fair for everyone.

No returns

We do not accept returns of any product after delivery: plants, saplings, bulbs, seeds or other items. Plants may not survive the stress of a return journey, and return shipping adds cost and delay for both of us.

Unboxing video is required

• Recorded at the time of delivery, before the parcel is fully opened
• Continuous and unedited from start to finish
• Clearly shows the outer packaging, the opening, and the condition of every plant

No complaint, replacement or refund claim can be accepted without this video.

How we solve problems instead

• Replacement of the affected plant at no extra cost, or
• Refund of the plant cost if a replacement is not possible or not preferred

You do not need to send any product back.