Refund Policy

We want every customer to receive what they ordered in good condition. If something goes wrong, refunds work as below.

When you get a refund

• Damaged or dead plant on arrival: refund or replacement after we check your unboxing video.
• Not delivered: after checking with the courier we resend the order or refund it in full.
• Out of stock after you paid: if a plant you paid for is not available, we tell you on WhatsApp and refund that plant and its courier charge.
• Pincode not serviceable: full refund.
• Part of an order affected: refund only for the affected items.

Not refundable

• Courier charges once the order is dispatched
• Damage claims after 48 hours of delivery
• Non germination, non flowering or growth issues raised after 7 days of delivery
• Natural variation in flower colour, leaf pattern or variety characteristics

How refunds are paid

To the original payment method through Razorpay, or by direct bank transfer where needed. Refunds are processed within 3 to 4 working days of approval. Your bank may take a few more days to show it.

How to ask for a refund

1. Record and keep a complete, unedited unboxing video at delivery.
2. Message us on WhatsApp at 9996928517 or 8168534219 with your order number (it starts with GOG).
3. Share the video and a short description of the problem.
4. We reply with a resolution within 1 to 2 working days.